A South Cumbria training business is playing its part to help people facing multiple and complex barriers to move towards employment.
Skills Shop Limited has been running courses for participants in The Building Better Opportunities Getting Cumbria to Work (BBO GCtW) project, which supports people in the Barrow and South Lakes area aged 18 and above, who are either unemployed or economically inactive and are furthest removed from the labour market. 

They have developed a number of session for BBO GCtW participants the most recent one a bespoke online
Conflict Management course. This session has allowed BBO GCtW participants to continue to learn and develop skills despite the lockdown which not only improves their employability, but also their personal development.

Twelve BBO GCtW participants accessed the course and all successfully complete and passed. It has enhanced participants' communication skills and their ability to problem solve, especially in circumstances they might come across in a workplace environment. Participants attending the course reported a sense of accomplishment and noted improved confidence in dealing with challenging situations.
"The Conflict Management course teaches participants how to become more assertive and empathise with others," said Mr Newton.