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A BBO GCtW Case Study

A South Lakes woman who said she used to lack confidence and would not have been able to complete an online application in the past was able to secure a permanent part-time job, thanks to help from the Building Better Opportunities Getting
Cumbria to Work project. 

Victoria, who has had historic mental health and self-harm issues as well as an eating disorder, was referred as a mental health participant to BBO GCtW key worker Nicki Milby, who at that time worked for the former South Lakeland Mind. When Nicki moved to Cumbrian charity CADAS she continued to support Victoria.
Following a change in her personal circumstances Victoria, who had not worked since the mid-1990s, needed to find some paid employment.

Nicki continued to see Victoria for one-to-one meetings once a week and, as her confidence grew, Nicki supported and encouraged her when she was dealing with benefit inquiries, to the point where Victoria felt able to make the calls herself.

Victoria then started to look for a paid role.
"Nicki helped me to compile a curriculum vitae, which incorporated my new skills, such as using a digital till and credit card readers," she said. "I would not have known how to apply online without Nicki's help."
Victoria was offered a job in a South Lakes retail store and is still working there. How did having paid employment make her feel? "I feel kind of normal. It is nice to feel normal and not just like the exception to the rule all the time," she said.
And how did she think being involved with BBO GCtW had benefited her? "It helped me to believe in myself - that I could make changes in my life and those changes would be successful."

Earlier this year Victoria was presented with a certificate for participating in the BBO GCtW project and progressing as a result of it.  Key Worker Nicki added that she felt Victoria's confidence had grown 'massively'

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Sunday, 27 September 2020
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